The Weston Road Academy
Tel: 01785 413600
All enquiries will be received by Mrs V Buckley, Reception & Finance Assistant in the first instance.
In relation to email enquiries to the school at email@example.com or directly to the relevant member of staff: We would be grateful if emails were only sent to one member of staff, to ensure that this method of communication is used as efficiently and purposefully as possible, we will use the following protocols:
- All emails will be responded to during working hours and within one working day, dependent upon the level of concern/nature of the concern. However, staff are not expected to respond to emails sent out of working hours. Out of working hours, emails are classed as emails sent after 6.00pm and before 8.00am during the week or emails sent after 6.00pm on Friday evening and before 8.00am Monday morning.
- If an issue cannot be resolved satisfactorily within a two email exchange (four in total), then a phone call/face to face meeting in school should be convened.
- Staff are not expected to respond to an email deemed/perceived to be abusive or aggressive.
- In some instances, a parent/carer may feel that an issue has not been resolved satisfactorily. However, the school retains the right to deem the matter closed where it feels due diligence has been afforded to the concern.